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Frequently Asked Questions
What is the MOQ?
Our MOQ varies depending on the product. Generally, MOQs for regular pet products start at 1000 pieces. For customized products, the MOQ may be higher. Please contact our sales team for the latest information.
Do you support customized service?
Yes, we provide customized service, including but not limited to product color, size, packaging and logo printing. Please contact our customer service team to discuss your specific needs.
What are the payment methods?
We accept a variety of payment methods, including Trade Assurance, Bank Transfer, Letter of Credit (L/C), Western Union, and so on. For first-time cooperation, we usually require 30% prepayment, with the balance paid before shipment.
What is the logistics and delivery schedule?
We work with a number of logistics companies to ensure fast and safe delivery. The delivery time for standard orders is usually 3-4 weeks after the order is confirmed, depending on the destination and mode of transportation.
What about quality assurance and after-sales service?
We strictly follow international quality standards for production and conduct strict quality inspections before each batch leaves the factory. We provide technical support and customer service to ensure complete satisfaction.
How to get samples?
You can request samples through our official channels. The cost of samples and shipping fees are determined on a case-by-case basis. For new customers, sample fees may be refundable or creditable for subsequent bulk orders.